Resume
Open to APM & Product Analyst Roles

I don’t guess what users want.

Product Manager · FinTech · AI Builder

Markquel Taylor
0
Merchants Onboarded
0
Technical Cases Analyzed
0
Trade Execution Accuracy
0
Years in FinTech
Markquel Taylor
Product Manager · FinTech · Builder
01 · About Me

Where user empathy
meets product craft.

After nearly a decade watching financial products fail users in the same ways, I decided the best way to fix them was to build them. I’m a product manager with deep roots in FinTech — at Fidelity Investments and Global Payments, I spent those years as the person users called when the product broke.

That experience gave me something most PMs don’t have: I know exactly where users get stuck, why they churn, and what a single friction point actually costs. Now I build products designed around those failure points — before they become someone else’s support ticket.

Series 7 & 63SQLFigma JiraSalesforceGoogle AI Studio LLM / AIAndroid DevVoice of Customer
02 · What I Bring

Strategy, fluency,
and execution.

Product Strategy

Translating complex user needs into actionable roadmaps using Kotler’s Product Levels. I turn Voice of Customer data into features that move the needle — not just the backlog.

RoadmappingUser ResearchPRDs
Voice of Customer

Nearly a decade synthesizing real user pain into product decisions. I’ve handled 9,700+ cases and know where FinTech products break — before engineers file a ticket.

User InterviewsFriction MappingJira
Technical Fluency

I speak engineering — SQL, Android Dev, AI/LLM — and finance — Series 7, Options, Margin. I bridge both worlds without a translator in the room.

SQLAI / LLMAndroidFinTech
03 · Selected Work

Built, pitched,
and shipped.

Finny the Frog — mascot for Finny & Flo
🏆 1st Place — Inaugural Frog Tank
Innovation Challenge · Fidelity Investments · Dec 2024
Finny & Flo

Fidelity’s Shark Tank-style pitch competition — 18 presentations across 2 rounds, judged by a panel of senior leaders. Led Team Big Hoppers to design and pitch Finny & Flo, a gamified financial literacy game targeting middle schoolers. Inaugural Frog Tank champions.

Read case study
Trading Alpha — Decision Support System dashboard
Founder · Built Nov 2025
Founder & Product Engineer · React 19 · TypeScript
Trading Alpha

I kept losing trades I should have won — not because of bad analysis, but bad decisions under pressure. So I built Trading Alpha: a decision support system with a dynamic risk engine and AI-driven session analytics designed to enforce discipline before a single order is placed. Built in React 19 + TypeScript. 100% self-funded.

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MAC REAL STUDIOS
Founder · Software Studio · Google Play
Founder & Product Engineer · Independent
Mac Real Studios

My independent studio — where I own the full stack from idea to App Store. One app live on Google Play (Strobe Light For Watch — Wear OS), with more in the pipeline. Design, engineering, and publishing all in-house. Built because I wanted to know what it feels like to ship something real.

Visit Studio
🏆 Frog Tank · Inaugural Winners
Fidelity Investments · Dec 2024

Mac’s influence was the key factor in our team’s victory. He was the railroad track that kept everything together and moving seamlessly. His ability to take multiple perspectives and transform them into a cohesive vision was invaluable — and his ability to blend strategy with creativity made him indispensable to the success of the project.

Director of Program Management
Fidelity Investments · Team Big Hoppers
18
Presentations Competed
2
Rounds of Judging
#1
Inaugural Champions
04 · Experience

Nearly a decade on
the front lines.

Trade Specialist
Fidelity Investments · Hybrid
May 2022 – Present
  • Handled the full spectrum of complex trading needs — margin applications, covered options, short sales, IPOs, day trading, DRS, and Active Trader Pro support — building the deep FinTech domain expertise that separates technical PMs from generalists.
  • Served as a primary Active Trader Pro specialist, synthesizing qualitative feedback from power users via inbound call patterns to identify UX friction points and escalating critical bugs through Jira to drive platform improvements.
  • Executed high-stakes trade instructions across equities, mutual funds, money movement, and complex instruments with 100% accuracy — earning the Trade Accuracy Award (Nov 2025). The same process discipline shows up in how I define acceptance criteria and quality standards as a PM.
  • Fielded hundreds of complex trading and account inquiries, building a firsthand model of where financial product UX creates friction — and where it doesn’t. That pattern recognition is the foundation of how I approach product decisions today.
Senior Technical Support Specialist
Global Payments (TSYS · iMobile3) · Hybrid
Jun 2017 – May 2022
  • Orchestrated technical onboarding for 25,000+ new merchants while scaling support operations to twice its original size.
  • Analyzed patterns across 9,700+ combined technical cases to identify recurring UX friction points, escalating critical bugs to engineering via Jira.
  • Built a centralized knowledge base that resolved 92% of cases ahead of SLA targets, significantly improving First Contact Resolution (FCR) across the team.
Ready to collaborate?
Want to see how I think?
Let’s talk.
Get in Touch Download Resume
Education & Certifications
05 · Get in Touch

Let’s build
something.

LinkedIn View Profile ↗
Location Jacksonville, FL
Status Open to APM · Product Analyst · Freelance

Ready to collaborate?

“I’ve spent nearly a decade understanding users. Let me do the same for your product.”

Seeking Associate Product Manager or Product Analyst roles in FinTech, EdTech, or AI-driven consumer apps.

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